One Day Africa is a proudly black-owned travel company. We are a team of trained professionals and certified travel specialists with extensive knowledge and experience in the travel industry. We use this knowledge to assist our clients in exploring communities of Engaged, Joyful, and Confident people who love to learn, and preserve culture and are fully committed to the Power and Promise of Heritage.

We are dedicated to providing personalized and professional service and are committed to finding the best possible travel options to meet our client’s needs and budgets. From half-day tours to multiple-day trips, we are here to help make your travel plans a reality.

Terms and Conditions

Terms and Conditions The customer making the booking accepts these conditions on behalf of all members who are travelling together. These terms and conditions may be amended from time to time and apply to all of our services. 1.General terms 1.1 Clients of One Day Africa accept that the tour / activity is taken at their own risk. 1.2 Clients must be fit enough for the activity they are participating in. They must be dressed and geared up according to weather conditions. 1.3 One Day Africa does not accept liability in any loss, accidents, injuries or sickness during a time of a tour. One Day Africa does not assess responsibility for injuries or accidents that are caused by clients action, or their failure of following guidelines given by your guide at any time. 1.4 The same applies for any changes in tour schedule due to weather, strikes or any other force majeure. 1.5 Tour operators have the right to change routes, schedules and itineraries if needed. This might be applied due to bad weather, road conditions or any other unforeseen reasons. We advise all travelers to purchase comprehensive travel insurance to minimize possible losses due to unforeseeable situations during the trip. 2. Booking and payment 2.1 By completing a reservation through our website you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below. 2.2 One Day Africa is a tour operator offering day tours in South Africa. Bookings can be made directly through One Day Africa and/or any other website through which One Day Africa makes the services available. 2.3 If you are having any problems booking through One Day Africa’ website www.onedayafrica.com, then please contact our Customer Service Team on Onedayafrica@outlook.com. 2.4 Make sure to fill in and/or provide all necessary information upon booking your tour(s). Once you have completed the booking process, a booking confirmation will follow, together with your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. 2.5 You are responsible for making sure that all details on your confirmation voucher are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked, contact One Day Africa immediately as it might not be possible to make any amendments to your reservation once it gets closer to the departure date. 2.6 If needed documents are not presented and/or signed upon arrival of the tour, One Day Africa has the right not to bring you on a tour. 2.7 One Day Africa is not responsible for mistakes in the booking process. 3. Prices 3.1 Please note that all prices for the services provided by One Day Africa are in Rands (ZAR). One Day Africa is not responsible for currency fluctuations and / or fees ( such as bank transfer fees, credit card fees, or any other fees that may be applied outside of One Day Africa control). 3.2 All charges are made in Rands (ZAR). On www.onedayafrica.com you can view the prices in other currencies as well, however these currencies are just an approximation. Currency exchange is not being followed each day, so the prices displayed on the website might not be exactly the same as of time of the booking. 4. Cancellation of a tour 4.1 You can cancel your day tour up to 24 hours before departure time of your tour and receive a full refund. No refund is given if a request for cancellation is sent within less than 24 hours before the departure time of the tour. This includes bookings made within 48 hours before departure. 5. Changes or Cancellation by One Day Africa 5.1 One Day Africa reserves the right to change or alter tour itineraries due to weather or road conditions. 5.2 Itineraries can be changed or canceled at any moment to assure the safety of passengers and staff. In case a tour gets cancelled, One Day Africa will offer an alternative arrangement (another tour) without additional cost or refund. 5.3 If a tour or activity gets cancelled, a customer has the right to: choose another tour / activity (operated by One Day Africa) get a full refund of the tour / activity 5.4 TOUR DISCLAIMER 5.4.1 These tours are subject to correct weather conditions and sightings cannot be guaranteed with natural phenomenon such as these. 5.4.2 We reserve the right to cancel the tour due to unfavorable weather conditions. 5.4.3 If the tour does not operate at all during the customer’s stay, a full refund is given. 6. Pick up 6.1 If you do not show up for the scheduled pickup in time and / or location (which is stated on your booking ticket), your reservation will not be refunded. 7. Prices and Currency 7.1 All prices for the services provided by One Day Africa are in the company’s local currency, South African Rand (ZAR). As a local South African tour operator, One Day Africa is not responsible for currency fluctuations and or additional fees that may be applied (such as bank transfer fees, credit card fees, and other). 8. One Day Africa and Client Responsibility 8.1 By booking an activity with One Day Africa, you accept the hazards involved in this sort of tour and accept that when visiting remote and mountainous regions there is an element of on-tour flexibility. 8.2 The itinerary stated in the tour dossier is indicative only and not a guarantee that a particular route will be followed or place reached. 8.3 You must acknowledge that delays, alterations and their results (such as inconvenience and discomfort) are possible where unforeseen circumstances arise. 8.4 You must have a level of fitness commensurate with your chosen tour and you are responsible for bringing the appropriate equipment. 9. Personal Travel Insurance 9.1 Individual travel insurance is not included in the quoted prices. 9.2 It is recommended that clients take travel insurance against contingencies, including compensation for medical costs and cancellation fees. 9.3 In the event of an emergency medical rescue and/or repatriation from a tour by whatever means, the responsibility of such costs will be borne by the client. 9.4 All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment / clothing. 10. Medical and Dietary Conditions 10.1 If you are affected by a medical condition which may affect your or other people’s enjoyment of the tour, you must advise this at the time of the booking. 10.2 One Day Africa reserves the right to refuse service to customers who may not be fit enough for the tour/activity. 10.3 Customers under the influence of alcohol or other substances will be prohibited from joining the tour/activity. 11. Our Liability & Compensation 11.1 One Day Africa will accept liability for the negligence of its employees (who might cause direct physical injury to passengers) to the extent which is obliged under Icelandic law. 11.2 One Day Africa cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, government, customs, police intervention or other such happenings amounting to force majeure. 11.3 By confirming your booking with One Day Africa, you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect. 12. Legal Venue 12.1 The customer and One Day Africa hereby accept the Province of Gauteng and the Western Cape, South Africa, where the services are being supplied, as the proper legal venues. 12.2 South African law shall apply to any legal issues that arise between the two parties.

Privacy Policy

One Day Africa Privacy Policy One Day Africa treat the protection of all of our traveler’s’ privacy very seriously. We are a specialist tour operator with a focus on quality, who has developed a business based on the trust built between us and our traveler’s. This trust is vital when arranging holidays for people to some of the most remote corners of the earth, but it’s also very simply about understanding that we protect the privacy of anyone who books with us. This policy explains the basis on which the personal data you provide us, or that we collect from you, will be processed by us. Please read the following carefully so you have a full understanding of how we will treat your personal data, and please ask if anything isn’t clear. What information do we collect from you? We may collect the following data: Information you provide us by filling the contact form on our website, such as your name, address, phone number, email address(es) and interests. Information we discuss over the phone relating to your holiday enquiry such as your name, address, phone number, email address(es) and interests. Information you provide us on the booking form when confirming a trip with us, or information you provide via email or phone conversations relating to your holiday with us. For details of all travelers, this may include full names, date of birth, nationality, dietary requirements, medical requests, insurance details and occasionally passport information when necessary. Records of financial transactions you carry out on our site such as deposit authorizations or balance payments. We may also ask you to complete feedback forms after your trip, which are voluntary. When you visit our website, we collect information about your visit using cookies. We do this to help us improve our website, to troubleshoot issues, and to better improve our service to you as we strive to give you a tailored and trouble-free website experience. Why do we collect this information? We collect your details so that we can contact you to discuss your trip enquiry: to help give you advice, to plan and get the perfect holiday. If you choose to book a trip through us, we need to collect further information from you – like your dietary requests – in order to fulfil our contract with you and confirm all the arrangements with the various suppliers. We collect some information on your use of our website to help us to tailor what we offer to you, and to better understand how users use our website so that we can improve it in the future. How will we use the information about you? We will use the information we have collected about you in the following ways: To respond to an enquiry that you have made. To provide you with information, products or services that you ask us to (such as providing you with a quotation or further information), or which we feel may be of interest to you. We’ll only contact you by electronic means (email) with information which we think will interest you based upon your previous tours with us / enquiries. In very exceptional circumstances you may be required to cooperate with legal authorities. We may be required to disclose personally identifiable information in response to requests from law enforcement authorities. We would, of course, only provide the information required. We will not pass your data to any third-party companies. Cookies Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Changes To This Privacy Policy We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. Contact Us If you have any questions about this Privacy Policy, please contact us.